Privacy and data protection information.

Who we are

In this notice, “we”, “our” and “us” refer to Wulstans Inventory & Property Services.

Our office is at The Office, Great Western, Shrub Hill Road, Worcester WR4 9EF.

You can contact us by email about privacy at info@wulstans.co.uk.

Introduction

This notice informs you of our policy about all information that we record about you. It sets out the conditions under which we may process information collected from you or provided by you, including information that can identify you and information that cannot.

We take the protection of your privacy and confidentiality seriously. We understand that your personal data should not be used for unintended purposes and should not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of information you provide to us and hope that you reciprocate.

Our policy complies with the Data Protection Act 2018. Except as set out in this notice, we do not share, sell or disclose to a third party any information collected through our website or otherwise.

Personal information we may process

We aim to process data only to the extent necessary to provide our clients with services and for other agreed purposes. We may aggregate information in a general way to provide class information, in which case individuals will not be personally identifiable.

Client information

If you are a client, personal information may include identity and contact information, information about family members and financial information. We may also process special category information, such as race or ethnic origin, and information about criminal records where relevant.

In most cases, personal data will have been provided by you. With your consent, or where necessary to provide services, we may obtain personal data from a third party source.

Related third party information

We may process personal data where you have a personal or business connection with one of our clients or suppliers. This may include contact information, business activity information and financial information such as income and expenses.

Supplier information

If you supply goods or services to our business, including subcontracted services that we supply to clients, we may process your personal information only to the extent necessary to contract with you.

The bases on which we process information

Contractual obligation

When a contract is formed between you and us, we must process personal information to carry out our obligations. This may include helping you find properties, prospective buyers or tenants, verifying identity, carrying out credit checks and references, negotiating on your behalf, providing advice, or paying collected rent into your bank account.

We process this information because there is a contract between us, or because you have requested that we use the information before entering into a contract. We continue to process this information until the contract ends or is terminated.

Consent

Where you have given explicit permission, we may process personal information on the basis of consent. You may withdraw consent at any time by telling us, although doing so may affect our ability to provide services.

Legitimate interests

We may process information where there is a legitimate interest, after considering whether the same objective could be achieved by other means, whether processing may cause harm, and whether you would reasonably expect the processing.

Examples include record-keeping, responding to communications, protecting legal rights, obtaining professional advice, managing business risk and protecting your interests where we believe we have a duty to do so.

Legal obligation

Sometimes we must process information to comply with a statutory obligation, for example where properly authorised legal authorities request information.

Specific uses of information

Communicating with you

When you contact us by telephone, through the website or by email, we collect the data you provide in order to respond. We record your request and our reply to improve efficiency and maintain a high quality service.

Dealing with complaints

When we receive a complaint, we record the information provided and use it to resolve the complaint. If a complaint reasonably requires contact with another person, we may decide whether to share some relevant information.

If a complaint relates to website information and appears justified, or if the law requires it, we may remove the content while investigating. We may compile statistics from complaints to assess service levels, but not in a way that identifies individuals.

Office visitors and CCTV

Closed circuit television may be used at our premises and surrounding area to deter and help investigate crime. We process images and behaviours on the basis of legitimate interests. This information may be shared with the data subject, employees, agents and police. Landlords and their agents may also use CCTV.

Customer relationship management

We use a customer relationship management system to process personal data relating to existing, former and prospective clients and their agents or representatives. This may include names, employer information, job position and contact information.

We process this data on the basis of consent for purposes including managing and developing the business or services, informing clients and prospective clients about services, determining relationships and analysing service quality.

Website, cookies and third party information

We do not sell or share any personal data with third parties except as set out in this notice.

Cookies are small text files placed on your device by your browser when you visit a website. They allow information gathered on one page to be stored until needed on another, enabling a personalised experience and website usage statistics.

Some cookies last for a defined period, such as a day or until you close your browser. Others last indefinitely. Your browser should allow you to delete cookies or limit their use. Our website uses cookies.

Although we do not disclose personal information except as set out in this notice, we may receive indirectly derived data from third party services that is not personally identifiable to you.

Management of your information

Access to personal information

You may review or update personally identifiable information that we hold about you. To obtain a copy of the information we hold, please contact us. After receiving your request, we will tell you when we expect to provide the information and whether any fee is required.

Removal of information

If you wish us to remove personally identifiable information from our website, please contact us. This may limit the service we can provide.

Verification of identity

When we receive a request to access, edit or delete personally identifiable information, we first take reasonable steps to verify identity before granting access or taking action. This helps safeguard your information.

Retention period

Except as otherwise mentioned in this notice, we keep personal information only for as long as required to provide requested services, comply with law including tax authority requirements, or support a claim or defence in court.

Other matters

If you are not happy with this privacy policy

If you are not happy with our privacy policy or have any complaint, please tell us. Further information about complaint handling is available on our Complaints Procedure page.

If a dispute is not settled, we hope you will agree to try to resolve it in good faith through mediation or arbitration. If you are dissatisfied with how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office.

Compliance with the law

This privacy policy has been compiled to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply are those posted on this website on the day you use the website. We advise you to print a copy for your records.

If you have any question regarding this privacy policy, please contact us.